Missing Parts
Missing a piece? We’ve got you covered.
Detail-rich kits like ours can occasionally arrive with a missing or extra piece — especially in our larger 3,000+ piece builds. We replace missing parts free of charge, no returns required, typically within 7–10 business days.
Before you submit — quick checklist
Around 1 in 4 reports actually find the part after one more look. Run through these first:
- ✅ Did you sort all pieces by colour first? Pieces often hide in same-colour stacks.
- ✅ Did you check every bag — including the small bags inside the larger gift box?
- ✅ Did you flip through every page of the instruction manual? Small pieces can stick to the pages.
- ✅ Did you check the inside of the outer Collector Edition box itself? Pieces sometimes shift during transit.
- ✅ Are you certain it’s missing? Some kit parts look very similar (e.g. axle 4L vs 6L, plate 2×4 vs 2×6).
Still missing? Report it here.
Fill the form below. You’ll receive an instant confirmation email with a ticket reference. Please reply to that email with a photo of your build progress so our team can quickly verify which part you need.
Frequently asked questions
How long does replacement take?
Typically 7–10 business days from the time you submit your report. International deliveries may take a few days longer. You’ll receive a tracking number as soon as we ship.
Do I need to return the kit?
No. Missing parts are sent as a top-up — keep your existing kit and continue building. We just need to know what’s missing.
Is there a deadline?
You can report missing parts within 60 days of your delivery date. After that, we may not be able to source from the same factory batch.
What if I find the part after I submit?
No problem — just reply to your confirmation email letting us know, and we’ll close the ticket. Happens about 1 in 5 times.
What if the part is broken, not missing?
This form works for that too. Just describe the damage in the ‘missing pieces’ field and we’ll send a replacement.
Will this affect my order’s return policy?
No. Filing a missing-parts report does not start a return. Your kit stays yours; we just send the missing piece(s) separately.
Have a different question?
For anything other than missing parts (shipping, custom orders, returns, etc.), please use our main Contact page or email us at support@nexusbrick.com.