Refund policy

At Nexus Brick, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

All transactions are processed in USD (United States Dollar).

2. Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return:

  • The item must be unused and in original condition
  • The item must be in original packaging
  • Proof of purchase (order number or receipt) is required
  • 3. No Restocking Fee

We do NOT charge any restocking fees.

You will not be charged any additional processing or handling fees for returning your item.

4. Return Method (By Mail)

All returns must be sent by mail after receiving return authorization.

How to Return:

  1. Email us at support@nexusbrick.com
  2. Provide your order number and reason for return
  3. Wait for return approval and return instructions
  4. Ship the item to the return address provided by our support team

 Returns sent without prior authorization may not be accepted.

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
  • If the return is due to our error, we will cover the return shipping cost.
  • 6. Refunds

Once we receive and inspect your returned item:

  • You will be notified of approval or rejection.
  • If approved, your refund will be processed within 10 business days.
  • Refunds will be issued to your original payment method in USD.

Original shipping costs (if any) are non-refundable unless the return is due to our error.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the item and packaging

We will resolve the issue promptly by:

  • Sending a replacement, or
  • Issuing a full refund

There will be no additional cost to you.

8. Order Cancellations

Orders may be canceled only before they are processed and shipped.

Once shipped, orders cannot be canceled but may be returned according to this policy.

Contact Information

If you have any questions regarding shipping, please contact us:

🛒Trade Name: Nexus Brick

📞Phone: +1 (855) 810-0788

📧Email: support@nexusbrick.com

🏠Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States