Shipping policy

Thank you for shopping with Nexus Brick. We are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy for U.S. customers below.

1. Shipping Coverage

We currently ship within the United States only.

If you have questions about shipping locations, please contact our support team before placing your order.

2. Currency

All prices listed on our website are displayed in USD (United States Dollar).

Customers will be charged in USD at checkout. The total amount shown at checkout is the final amount you pay.

3. Shipping Costs

Free Shipping on All U.S. Orders

We offer free shipping with no hidden fees.
The total amount shown at checkout is the final amount you pay.

4. Order Processing Time

• Processing Time: 0–1 Business Days (Monday – Friday)
• Order Cut-off Time: 16:00 (GMT-07:00)

Orders placed:

• Before 16:00 → Processed the same business day
• After 16:00 → Processed the next business day

Weekend & Holiday Orders

Orders placed on Saturdays, Sundays, or U.S. public holidays will be processed on the next business day.

If you require urgent assistance, please contact our support team.

5. Transit Time

Estimated Delivery Time (United States):
1–3 Business Days (Monday – Friday)

Delivery times are estimates and may vary due to:

• Weather conditions
• Public holidays
• Carrier delays
• Unforeseen circumstances

We are not responsible for delays caused by shipping carriers.

6. Shipping Carriers

We use trusted logistics partners such as:

• DHL
• Other reliable domestic carriers

This ensures safe and timely delivery of your order.

7. Tracking Information

Once your order has been shipped, you will receive a confirmation email that includes:

• Courier name
• Tracking number

You can track your shipment directly on the courier’s website using your tracking number.

If you do not receive tracking information within the processing timeframe, please contact us.

8. Customs, Duties & Taxes

No customs duties or import taxes apply to orders shipped within the United States.

9. Missing, Lost, or Damaged Items

If your package arrives damaged, incomplete, or missing items:

• You must contact us within 1 day of delivery.
• Provide your order number and clear photos (if applicable).

We will investigate promptly and may:

• Send a replacement item, or
• Issue a refund

Failure to report within 1 day may affect eligibility for replacement or refund.

10. Incorrect Address

Please ensure your shipping address is accurate at checkout.

Nexus Brick is not responsible for orders shipped to incorrectly provided addresses. If an order is returned due to incorrect address details, additional shipping fees may apply for reshipment