Shipping Information
Shipping Policy
At NexusBrick, we aim to provide a smooth, transparent, and reliable shipping experience for all customers. Please review the information below regarding our shipping process, delivery times, and international orders.
1. Shipping Destinations
We currently ship to the following countries:
- United States
- United Kingdom
- Canada
- Australia
- Ireland
- New Zealand
2. Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, promotions, or high order volume, processing times may be slightly extended.
3. Estimated Delivery Times
Delivery times begin after the order has been shipped and may vary depending on location and customs clearance.
| Country | Estimated Delivery Time |
|---|---|
| United States | 7–12 business days |
| United Kingdom | 10–16 business days |
| Canada | 10–15 business days |
| Australia | 10–18 business days |
| Ireland | 12–18 business days |
| New Zealand | 10–18 business days |
Please note that delivery times are estimates and not guaranteed.
4. Shipping Carriers
We work with trusted international shipping partners, including but not limited to:
USPS
DHL
UPS
FedEx
Local postal services (depending on destination)
Carrier selection may vary based on destination and package size.
5. Shipping Costs
Shipping fees are calculated at checkout based on destination and order weight.
Promotional free shipping may be available for eligible orders.
Any additional fees such as customs duties, import taxes, or local charges are not included unless explicitly stated.
6. Customs, Duties & Taxes
International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer and must be paid to local authorities for order release.
NexusBrick has no control over these charges and cannot predict their amount.
7. Order Tracking
Once your order ships, you will receive a tracking number via email.
Tracking updates may pause while the package is in transit or undergoing customs clearance. This is normal.
8. Address Accuracy
Customers are responsible for providing accurate and complete shipping information.
NexusBrick is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
9. Lost, Delayed, or Damaged Shipments
If your order is lost, significantly delayed, or arrives damaged, please contact us at support@nexusbrick.com with your order number and supporting details (photos if applicable). We will assist you in resolving the issue.
10. Order Modifications & Cancellations
Orders may be cancelled or modified within 24 hours of placement.
Once an order has entered processing or shipping stages, changes may not be possible.